Frequently Asked Questions
Jewelry and Metal Care ♡
To care for your jewelry, you’ll want to store it in a dry, air-resistant space (e.g., plastic baggie, box or suede bag it shipped in, or jewelry box). Do not store your jewelry in the bathroom.
Gold-filled pieces will not tarnish or chip, and can be cleaned with a non-abrasive soft cloth. Occasionally, wipe clean with a damp cloth to remove dead skin and any other dirt accumulation.
Sterling silver naturally tarnishes over time due to various factors, including (but not limited to) moisture and humidity. Some lotions and oils can cause your pieces to tarnish even quicker. To remove tarnish and oxidation, wipe clean with a mild abrasive jewelry cloth or a gentle microfiber cloth.
All of our products are 100% nickel free.
Yes. We use genuine sterling silver and gold-filled metals. Both of which can be considered hypoallergenic. None of our metals contain nickel, which is the most common metal allergy.
Many customers have commented on how much they love our earrings for their sensitive ears.
Our pieces are made to withstand occasional contact with water, such as light hand-washing or a quick rain shower. However, because every piece is handcrafted from .925 sterling silver and 14k gold-filled metals, we recommend treating it gently to preserve its shine.
Production and Shipping♡
Hand-stamped means that each design or letter is stamped individually with the use of a hammer and a metal stamp. You can expect slight variation from any photo on our site. Although the letters may not be perfectly straight or spaced, I try my very best to line up and stamp the letters as straight and even as possible.
Custom orders take approximately 10-14 days to make, although this is subject to change with high order volume. Ready to ship items will ship within 1-2 business days.
All orders are shipped via USPS. First class packages take approximately 3 to 6 days, depending on your location. Priority packages take approximately 1-2 days.
Depending upon the request, we may be able to do a custom order for you. Additional options to already listed products such as longer chain, different font, etc… can often be done.
Different styles or designs are possible depending on the request. We do our best not to copy other jewelers’ work, so slight variations may exist based on your request.
All requests can be made via email (info@theredheadedjeweler.com).
Discounts, Returns, and Exchanges♡
Yes, if you purchase 10+ of the same item, you will receive a 15% discount off your total. If you purchase 20+ of the same item, you will receive a 20% discount off your total. Discounts are not given on top of any site sale pricing. Please email info@theredheadedjeweler.com with any questions.
At The Redheaded Jeweler we offer returns and exchanges on unworn, non-personalized items within 30 days from delivery date for an exchange or refund. Personalized/custom orders cannot be returned or exchanged. Original shipping fees are non-refundable. We can exchange for a different item or same item in a different size/length. We also offer a return for refund back to your original form of payment. Returns for refund are subject to a $3 return shipping fee, which will be deducted from your refund.
Please reach out to info@theredheadedjeweler.com with your order number, email address, and items you would like returned or exchanged.
Returns must be received within 14 days from the creation of the return to be accepted.
If the necklace has not been worn, you can make an exchange for a different chain length. You will be responsible for shipping the piece back to be rechained. To have your chain replaced, contact us via email.
If your ring does not fit, please contact us via email. In some situations the ring may be resized. Please send information so we can assess the situation and determine if the ring can be resized or not.
If you are unsure of your ring size, please request a ring sizer to be sent to you.
All of the necklaces come with a 90-day warranty for any chain or clasp defects. Contact us and we will arrange to fix the necklace/clasp for you at no charge. If your chain or clasp breaks after the 90-day period has come to an end, contact us for possible replacement at a lower cost.
All earrings come with a 60-day warranty. If the earring breaks within the warranty period, contact us to get a replacement earring sent to you. If the earring breaks after the 60-day period has come to an end, contact us for possible replacement of a single earring instead of a full pair.
All rings and bracelets come with a 90-day warranty. If your ring or bracelet breaks within the warranty period, contact us to arrange for it to be fixed.
These warranties do not cover negligence of the wearer (i.e. child tugging, getting caught on shirt, improper storage, etc).
Still Have Questions?
You can use the form to message us with any questions you may have! We will respond as soon as we can.
PO Box 140, Newcastle, UT 84756
